“We have recently purchased a home using one of your agents, Brian Bord. We had the pleasure of meeting Brian at an open house in Encino. At that time we had been to various open houses, but we were never so impressed as to choose one of the agents that we met at any of these viewings. We are a younger couple and were looking in approximately the million-dollar price range. Unfortunately most agents brushed us off or did not take us seriously. Thankfully, this was not the case with Brian. Brian immediately took the time to personally show us the house and answer all the questions we had. We briefly mentioned to Brian the location of our then current house and told him that we might sell or lease it and gave him our fax and home number.
We returned home in less than an hour and Brian had already faxed us all the pertinent information we needed. We were very impressed and it confirmed our first impression that Brian would be the right agent for us. Over the next few months Brian patiently showed us numerous properties in Encino, and as we are very picky, we just couldn’t make a decision. Then, after a change of heart, we informed him that we would like to try the Los Feliz area. Within an hour, Brian had an entire folder filled with pictures of properties in the area we desired. Within a few weeks we found our dream home in the perfect area. Now all we needed to do was lease our other home. This was no problem for Brian, even though we did not wish to have a sign up, and wished to show it only by appointment and only by Brian.
Within a week our home was leased for exactly what we wanted with no stress or inconvenience.
All this in itself is enough to show Brian went way beyond the call of duty, but he didn’t stop there. Anytime we mentioned other things needed, such as movers, painters, air conditioning repair and locksmiths etc. Brian Immediately had a contact for us, and even offered to help us move himself, when we were faced with personal time constraints. We truly don’t know how we could have managed without him, and are blessed to have met him.
In the last year we have come across many of the top selling agents, but none of them offered sincere client service, and many offended us by falsely judging our economic status on appearances. After our experience with Brian, we have referred him to many friends and family. We would like to express our sincere thanks and appreciation for going beyond the extra mile in everything he did. You are the Best!”